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How to make successful bug report Options
Alex Makhov
Posted: Tuesday, January 30, 2007 12:52:58 AM

Rank: Advanced Member
Groups: Administration , Member

Joined: 8/3/2003
Posts: 996
Points: 1
If a problem occurs with your copy of Image Uploader, and you want us to fix it, please, do not write something like:

Quote:
"It crashed! The following window appeared. Any ideas? Please, help ASAP!"

Such reports say almost nothing to the developer.

If you want your problem to be solved really quickly, when reporting about it, follow these general guidelines to provide a good description.

Be specific. Make your report as detailed as possible. That is what you must mention:
* What is the version of Image Uploader?
* Which OS were you using, when the problem occurred?
* Which browser were you using?
* Was the problem reproducible? On which machines you were able to reproduce it?
* Does Image Uploader still work when you try our samples (both online and local)?

Also, explain what you were doing when you got the problem, preferably, as a sequence of steps you took: it will help us to reproduce the problem. Include screenshots if they contain any additional information.

Sincerely yours,
Alex Makhov.

Not in Aurigma any more. But still with my clients. Want to know the last news about Image Uploader? Visit my blog on Aurigma Blogs.
George Ulyanov
Posted: Sunday, June 17, 2007 11:18:10 PM
Rank: Advanced Member
Groups: Member

Joined: 7/26/2006
Posts: 205
Points: -4,065
Location: Solar System, Sun-3 (Earth/Terra), Eurasia Contine
If possible please send also:

* Version of Image Uploader (number and type - Java or ActiveX);
* A direct link to the page or its entire code where the problem occurs

Some notes:

A lot of problems are resolved by upgrading to the last version

Regards,
George Ulyanov.

Software Developer, Aurigma Development Department.
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