Before seeing the license price list, please make sure you understand which File Downloader license you need to buy.
File Downloader licensing terms depend on how your web application is hosted:
- Whether it is used on a web farm or on a single server.
- From how many different target locations the files are downloaded. It is estimated by the number of domain names or IP addresses involved into this.
Contents
General Terms
Q: What does it mean to “use File Downloader”?
A: Before moving forward with licensing, let’s give a definition of what it means to use File Downloader.
- You put File Downloader™ to the server and embed it into the pages of your website or into a web application.
- You configure File Downloader™ to download files from your server(s). The term “use File Downloader™ with server” or “with domain” or “with IP” means to allow end-users to download from this server or domain or IP.
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Choosing Your License
Q: How do I determine which license do I need?
A: Your specific licensing option depends on the server-side architecture. The following things are important:
- Number of servers used for the application (or, more specifically, for the download processing part).
- Number of CPUs installed on the server.
- Number of download source domain names (or IP addresses).
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Q: Does it mean that if File Downloader™ control is embedded on one website and downloads files from another one, I can freely use it to download from there?
A: No, File Downloader™ should be used with the same website where it is hosted. Otherwise, both websites should be licensed.
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Q: I use a single server. What license do I buy?
A: In this case you should purchase one or more domain or IP licenses (see below). Also, depending on the number of CPUs used with your server, you may need to get an appropriate number of Connector licenses.
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Domain License vs IP License
Q: What to choose – domain license or IP license?
A: It depends on the number of hostnames which will appear in addresses of pages from which File Downloader will send files.
- If there will be a single hostname, you need to use Domain license.
- If there will be multiple hostnames (no matter whether it will be subdomains or another domain names) which are associated with the same IP address, you need to use IP license.
- If there will be multiple hostnames associated with different IP addresses, multiple Domain licenses are necessary.
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You may have additional questions on this:
Q: Can I use IP address with Domain license?
A: Yes. In this case File Downloader™ will work when you use it with an address like http://12.34.56.78/page.htm. But it will not work with domain names associated with this IP address. If it is necessary, you need to buy an IP License.
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Q: I am going to use it in intranet. Can I use NetBIOS names instead of domains?
A: Yes, from the point of view of File Downloader™, NetBIOS-based URLs (like http://computername/page.htm) do not differ from DNS-based URLs.
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Q: Can the Domain license be used with the subdomains of the said domain?
A: No. Domain license only applies to the full-qualified domain name. The only exception from this rule is www subdomain.
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Q: Is it necessary to license File Downloader™ for different subfolders on one domain?
A: No. If you purchased a license, say, for www.domain.com, you can freely use File Downloader™ in any number of subfolders regardless of the nesting level:
- http://www.domain.com/
- http://www.domain.com/subfolder1/
- http://www.domain.com/subfolder2/onemoresubfolder/
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Q: I host several websites on one server. All of them are managed solely by me. Can I use an IP license for all of them?
A: You can use IP license with multiple websites hosted at the same server.
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Q: Do I need to purchase licenses for my development/staging servers?
A: File Downloader™ is licensed for production environment only. Upon purchase you can request up to 3 licenses for development/QA/staging environments. If you need more licenses, it is discussed individually. Create a support case if you need more than 3 non-production licenses.
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Q: Is there any difference between production and development licenses from technical point of view?
A: Development license works in the same way as a production one with one exception – it expires after a certain period. Of course we will issue these licenses for a period which is long enough to complete your development life cycle.
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Q: I have a license for File Downloader™, but I am going to move to another server and change my domain name. Do I need to purchase one more license for the new domain name?
A: If you stop using File Downloader™ with the old domain, you do not need to purchase a new license. Create a support case, if you need to replace the license key.
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Quick Buy
Multi-CPU Servers
Q: I use a single server with 2 CPUs. Should I get a Connector license?
A: No. You should get Connector licenses only if you have more than 2 CPUs on the server.
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Q: I have a single server but with more than 2 CPUs. What exact number of Connector licenses I need?
A: You should get Connector licenses for additional CPUs. In other words, the number of Connector licenses equals to the number of CPUs minus 2. Example: if you have server with 8 CPUs, you need 6 Connector licenses in addition to Domain or IP license.
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Q: I need several Domain licenses for a multi-CPU server. Should I get a Connector license for each Domain license?
A: Connectors are required for CPUs, not for licenses. It means that, for example, if you have a server with 4 CPUs and want to purchase 3 Domain licenses, you still need only 2 Connector licenses (i.e. 4xCPU-2=2 connectors).
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Q: Do you interpret Hyper-Threading™ enabled CPUs as one or as two CPUs?
A: A CPU means a physical device. So Hyper-Threading™ enabled CPU is one CPU, not two.
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Q: Do you interpret multi-core CPUs as one or more CPUs?
A: A multi-core CPU is nevertheless a single physical device, so we treat it as one CPU.
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Quick Buy
Web Farms
Q: I have a multi-server web farm and a single web site to embed File Downloader™ into. What do I buy?
A: For web farms the following licensing scheme is applied: you should purchase one Web Farm license + as many Server Connector licenses as many servers your web farm comprises.
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Q: What if I have multi-CPU servers in my web farm?
A: Each additional CPU is interpreted as a separate server. All CPU-related rules applied for single-server environment are applicable for this case as well:
- “Additional” means next after 2.
- Only physical CPUs are counted in.
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Q: What if I host multiple websites at the same web farm? Can I use File Downloader™ with all of them?
A: The Web Farm license allows using File Downloader™ only with one website. If there is a necessity to use it with multiple websites, please contact us at sales@aurigma.com.
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Quick Buy
Upgrading
Q: I have a previous version of File Downloader™. What are the upgrade conditions?
A: We offer the following conditions:
1. Customers who purchased the previous version within 2 months before the new release are eligible for a free upgrade.
2. Customers of previous version who purchase it earlier can purchase the new version at 60% of the standard price (it is applicable for items they already own).
3. Both these offers are effective within 6 months since the new version release.
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Q: Previous licensing terms for Domain/IP license were different and now standard Domain/IP license does not satisfy me. How can I upgrade?
A: In such a situation the upgrade conditions are discussed individually. Please contact us at sales@aurigma.com.
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Q: How can I upgrade my Domain license to IP or Web Farm?
A: Please contact us at sales@aurigma.com.
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Migrating
Q: I have a license for File Downloader™, but I am going to move to another server and change my domain name. Do I need to purchase one more license for the new domain name?
A: If you stop using File Downloader™ with the old domain, you do not need to purchase a new license. Create a support case to request license key replacement.
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Q: Is it possible to purchase source code for File Downloader?
A: If you are interested in purchasing File Downloader source code, please contact our sales team.
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Q: What is private-label version and why I may need it?
A: When File Downloader™ is installed to the browser, the security dialog appears. This dialog asks whether the user trusts Aurigma enough to install File Downloader™ control. After installation the user can see Aurigma name in the list of installed browser add-ons.
Some customers prefer to have their company name instead of Aurigma in the security dialog or whenever the company name may appear. Private-label version of File Downloader™ is a version rebranded according to your requirements.
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Q: Can I sign File Downloader™ with my own digital code signing certificate without purchasing a private-label version?
A: No, standard license does not allow this.
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Q: Does standard upgrade policy apply to source code or private-label version?
A: In general, yes. However, you should keep in mind that even if you are eligible to get an update without additional licensing fees, you may have to pay for the source code preparation/recompilation/CAB file creation (i.e. it will be a service fee, not an upgrade fee).
Source code is prepared and/or recompiled for free in the following cases:
- We prepare it for the first time.
- Once for each minor upgrade (i.e. the second part of the version number is increased, e.g. 5.0 -> 5.1).
- Critical hotfix is released.
- When it happens in a natural way (e.g. if we add a custom feature).
NOTE:
Please be careful when you choose the company and product name to rebrand File Downloader™ to. Changing it to another value may cause you to get billed for this service.
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Q: Do you add custom features?
A:We are not a custom development company. However, under certain circumstances we can add new custom features according to your needs. Feel free to add a relevant support case if you think that File Downloader™ is lacking some features.
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Q: I purchase File Downloader™ for many outsourced projects. Do you offer discounts?
A: If you develop applications for customers and use File Downloader, you may wonder if you are eligible for some sort of discount. Feel free to contact us to discuss it.
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