Troubleshooting FAQ

Table of Contents

License Key Problem

Description

"No valid license key for current DNS/IP address specified." message appears. How to resolve the problem?

Resolution

  • Make sure you host your Image Uploader on the same domain name which you used during your license key activation. Learn more.
  • You can submit new support ticket. Please share the link to your Image Uploader page so our support team can test it.

Maintenance Period Problem

Description

"Image Uploader Flash displays "Maintenance period has expired" message. How to resolve this problem?"

Resolution

The PRB: "Maintenance period has expired" message topic describes how to resolve the issue.

Evaluation Period Problem

Description

"The evaluation period of Image Uploader Flash has been expired. How do I evaluate it some more time?"

Resolution

The Evaluating and Registering Image Uploader topic describes how to extend the evaluation period.

Server Configuration Problem

Description

"I cannot upload files larger than N megabytes."

Resolution

The following topics contain detailed information on how to set up server-side platform to accept files of needed sizes:

Server-Side Upload Script Problem

Description

"I am trying to upload files with Image Uploader Flash, but receive an upload error message."

Resolution

The following topics give the information how to troubleshoot problems with server-side scripts handling uploaded files:

Package Upload Problem: Error #2170

Description

"Image Uploader Flash is hosted on server1.com, but files are uploaded to server2.com. I get "Package Upload Error: Error #2170". What should I do?"

Resolution

The Using Host and Upload Domains that Differ from One Another topic describes how to resolve the issue.

Package Upload Problem: Error #2038

Description

"I get "Package Upload Error: Error #2038". What should I do?"

Resolution

The PRB: Package upload error: Error #2038 topic describes how to resolve the issue.

Upload Thumbnail Problem in PHP

Description

"I set converters to thumbnail mode, but I got no files on the server after complete uploading."

Resolution

The PRB: Thumbnails are not uploaded in PHP topic contains detailed information on how to resolve it.

Other problems

Description

You could not find anything related to your problem.

Resolution

Related Sections

Image Uploader 7 FAQ

Learn more here what to do if you encounter any issues with ActiveX/Java-based Image Uploader 7.