The majority of issues is addressed in the Online Help and the Forums. If you do not find a solution there, please submit a support case. Please note that we do not provide support via e-mail.
Please be sure to study product Online Help – you can find answers to many questions there.
Forum threads are knowledge base articles that address various issues.
While you are searching the Forums, the results from KB articles are fed into search results.
Use support case system to submit issues, report bugs and request new features for a product. You just need to click Add Support Case – and you will be guided through the case submission process.
If you have questions about pricing, special product versions, etc., feel free to contact Aurigma Sales Department.
Support Terms
Fully featured support is provided solely for the most recent version of a product. If you have a legacy version, you can still get support but at a lower priority. Also, bug fixes are not provided for legacy versions.
When you purchase a product which includes the source code, technical support is limited to providing the most recent version of the source code. You should merge this version of the source code with your changes yourself. However, you can hire our developers to merge source code or debug the problem you have in your source code (discussed individually).