Aurigma Image Uploader 4.8 Dual
FAQ: Evaluation And License Key Problems

This topic contains answers for the frequently asked questions related to problems with Image Uploader evaluation. Be sure to read this topic before contacting the technical support department.

In this topic:

- Q: What are evaluation version limitations?
- Q: Image Uploader says that evaluation period expired. Can I continue evaluation?
- Q: I followed these instructions, but Image Uploader still says that evaluation period expired. What should I do?
- Q: How do I turn evaluation version into full one?
- Q: I have inserted a license key, but I still get the evaluation message. Why it can be?
- Q: I have purchased the Dual version, and got two license keys. How should I insert them properly?

# Q: What are evaluation version limitations?

Evaluation version has two limitations:

- Trial message is displayed before each upload.
- It stops working after certain period.

Note
Evaluation version of Aurigma Image Uploader Dual is full-functional. None features are blocked. No upload size, file count, file type restrictions are applied (unless you configure it as described in the Configuring Restriction Rules for Files) section.

# Q: Image Uploader says that evaluation period expired. Can I continue evaluation?

Yes. See this Knowledge Base article for more details:

HOWTO: Prolong Image Uploader Evaluation Period

# Q: I followed these instructions, but Image Uploader still says that evaluation period expired. What should I do?

Make sure that you:

- Updated the ImageUploader4.cab and ImageUploader2.jar on the server.
- Updated Image Uploader in the browser cache (for example, by specifying appropriate version numbers to the activeXControlVersion and javaAppletVersion properties in the iuembed.js script).

  Note
  If the security dialog appears when you update Image Uploader, it indicates that browser cache has been actually refreshed.

- Cleared the registry entry before you update Image Uploader.

# Q: How do I turn evaluation version into full one?

Upon purchase you should get a license key, which is based on a domain name or IP address you buy it for. You should use this license key as described in the Removing Limitations of Evaluation Version topic.

There is no need to download any kind of "full" version. Just use the license key with the evaluation version.

# Q: I have inserted a license key, but I still get the evaluation message. Why it can be?

There are two reasons are possible:

1. Domain name or IP address of a website where you try to use Image Uploader differs from the domain name or IP address you purchased a license key for.
2. License key is inserted incorrectly for some reason. For example, it may happen because of some misprint or extra whitespaces in the license key.

# Q: I have purchased the Dual version, and got two license keys. How should I insert them properly?

The correct way to insert several license keys is to concatenate them separated with semicolon, and insert it in the same way as you do for a sinlge license key, like this:

Copy Code
    iu.addParam("LicenseKey", "XXXX-XXXX-XXXX-XXXX;YYYY-YYYY-YYYY-YYYY");

See the LicenseKey property reference for more details on this.

Important
Do not try to insert it as two (or more) LicenseKey params. Only one of these params will work, and only one license key will be applied.