Aurigma Image Uploader 6.0 Dual
FAQ: Evaluation and License Key Problems

This topic contains answers for the frequently asked questions related to the problems with Image Uploader evaluation. Be sure to read this topic before creating support case.

In this topic:

- Q: What are the evaluation version limitations?
- Q: I have just downloaded Aurigma Image Uploader Dual but it does not work. What should I do?
- Q: How do I turn evaluation version into full one?
- Q: I have inserted a license key, but I get the message that no valid license key for current DNS/IP address is specified. Why can it be?
- Q: I have purchased the Dual version, and got two license keys. How should I insert them properly?

# Q: What are the evaluation version limitations?

Evaluation version has two limitations:

- Trial message is displayed before each upload.
- It stops working after a certain period.

Note
Evaluation version of Aurigma Image Uploader Dual is full-functional. None features are blocked. No upload size, file count, file type restrictions are applied (unless you configure it as described in the Configuring Restriction Rules for Files) section.

Read more about an evaluation version of Image Uploader in the How to Evaluate Image Uploader topic.

# Q: I have just downloaded Aurigma Image Uploader Dual but it does not work. What should I do?

Please be sure to learn about the changed trial licensing policy. From now on, you will need a trial license key to test-drive the trial version (except for `localhost`). For details, see How to Evaluate Image Uploader topic.

# Q: How do I turn evaluation version into full one?

Upon purchase you should get a full license key, which is based on a domain name or IP address you buy it for. You should use this license key as described in the Removing Limitations of Evaluation Version topic.

There is no need to download any kind of "full" version. Just use the full license key instead of the trial one.

# Q: I have inserted a license key, but I get the message that no valid license key for current DNS/IP address is specified. Why can it be?

There are two reasons are possible:

1. Domain name or IP address of a website where you host Image Uploader differs from the domain name or IP address you purchased a full license key for.
2. Files are uploaded to the domain name or IP address which is not registered with full license key.
3. License key (full or trial) is inserted incorrectly for some reason. For example, it may happen because of some misprint or extra character in the license key.
4. Specified license key (full or trial) is for ActiveX version only (it works in Internet Explorer only) but the user tries to open the site in Mozilla Firefox. In this case Java version of Image Uploader is loaded (if it is enabled) but it is not registered with license key.

# Q: I have purchased the Dual version, and got two license keys. How should I insert them properly?

The correct way to insert several license keys is to put one after another separated with semicolon, and insert it in the same way as you do for a single license key, like this:

Copy Code
    iu.addParam("LicenseKey", "XXXXX-XXXXX-XXXXX-XXXXX-XXXXX;YYYYY-YYYYY-YYYYY-YYYYY-YYYYY");

See the LicenseKey property reference for more details on this.

Important
Do not try to insert it as two (or more) LicenseKey params. Only one of these params will work, and only one license key will be applied.