---
title: "Troubleshooting"
canonical: https://www.aurigma.com/docs/us8/troubleshooting-iu.htm
product: "Upload Suite 8"
---

# Troubleshooting
 
**Important** 
There are some [Basic Steps in Troubleshooting of ActiveX/Java Uploader](https://www.aurigma.com/docs/us8/troubleshooting-basic-steps.htm.md) we recommend to perform in the first place.
 
If you still have a problem you cannot solve, feel free to [create a support case↗](http://www.aurigma.com/account/cases/add). Please, send the following information:

- **Detailed description of the problem**. Please, do not send reports like *"ActiveX/Java Uploader does not work"*. Details are necessary so that technical support staff could help you. In particular, describe what steps you carry out to reproduce the problem.
- **Operating system and the browser where you experience this problem**. If the problem occurs on the client side, please, try to reproduce the problem with several browsers (if possible).
- **ActiveX/Java Uploader version** would be very helpful too.
- **Code snippet which embeds ActiveX/Java Uploader**. Please, try to send only relevant code (especially if the page is large).
- **Debug class output**, please, see the [Basic Steps in Troubleshooting of ActiveX/Java Uploader](https://www.aurigma.com/docs/us8/troubleshooting-basic-steps.htm.md) topic for information on how to get it.
- **Java console output** (for non-Internet Explorer browsers only). See the [Using Java Console](https://www.aurigma.com/docs/us8/using-java-console.htm.md) topic to learn how to open the console.
- **Any other information that you think can help us**, for example, screenshots.