Important

There are some Basic Steps in Troubleshooting of ActiveX/Java Uploader we recommend to perform in the first place.

If you still have a problem you cannot solve, feel free to create a support case. Please, send the following information:

  • Detailed description of the problem. Please, do not send reports like "ActiveX/Java Uploader does not work". Details are necessary so that technical support staff could help you. In particular, describe what steps you carry out to reproduce the problem.
  • Operating system and the browser where you experience this problem. If the problem occurs on the client side, please, try to reproduce the problem with several browsers (if possible).
  • ActiveX/Java Uploader version would be very helpful too.
  • Code snippet which embeds ActiveX/Java Uploader. Please, try to send only relevant code (especially if the page is large).
  • Debug class output, please, see the Basic Steps in Troubleshooting of ActiveX/Java Uploader topic for information on how to get it.
  • Java console output (for non-Internet Explorer browsers only). See the Using Java Console topic to learn how to open the console.
  • Any other information that you think can help us, for example, screenshots.