If you use the Google Chrome browser, you may deal with several problems while loading a page with Java Uploader or Downloader.
When you are faced with any difficulties, first you should visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.
If the problem still occurs, you may need to deal with one of the following issues:
The article below describes solutions for all these problems.
While opening a page with Java Uploader or Downloader on Chrome 42 or higher you will see the gray box saying that "Plugin is not supported":
The problem is that Chrome discontinued support of NPAPI plugins (including a Java plugin) since the version 42 and no Java applets (including Aurigma's uploader and downloader) are supported by Chrome anymore.
However, you can re-activate its support using the following simple instruction:
After the page is reloaded, you can continue to use Aurigma Uploader (and other Java Plugins) in Google Chrome.
While opening a page with Java Uploader or Downloader you may see the following warning message:
The message means that a proper version of Java plug-in is not installed. Before Chrome can run Java applets you need to install and enable the Java plug-in as the following steps describe:
Alternatively, you can visit the https://www.java.com/en/download/mac_download.jsp page to download the Java.
While opening the page with the Java applet you may see the warning message that says Java needs your permission to run:
To let the Java plug-in run on the website, you can perform one of the following actions:
In this case you won’t see the warning message again.
When you open a page with the Java applet you may see the following message:
This means that Java is not allowed in browser settings. In that case you need to go to chrome://plugins/(just click the link in the warning message) and change the enable flag (selected with the blue rectangle):
If a web page with Java Uploader or Downloader displays correctly, but does not upload or download chosen files, this may mean two things:
The first thing you should try is to make sure that you have the latest Java. You can do it on http://www.java.com/verify.
If you have the latest Java but it still does not work, check your security level:
While opening a page with Java Uploader or Downloader you may see the following security dialog with the warning message in the yellow box:
And after you run the applet, you see the SecurityException message instead of the uploader.
This means that the web page uses the old version of Upload Suite or File Downloader. You should report this security dialog as a potential problem to the support team of the website you are working with.
While opening a page with Java Uploader or Downloader you may see the error message saying "Your security settings have blocked an application signed with an expired or not-yet-valid certificate from running":
This message means that an outdated version of the uploader is used on the website.
The best solution is to contact the website owners and let them know about the problem so that they updated their copy of the uploader. However if you need to upload files urgently, the following temporary solutions are possible:
Reducing the security level may make your computer more vulnerable and it is not recommended until emergency. It is recommended to return the security level back to High after the upload is complete.