If you use the Internet Explorer browser, you may deal with several problems while loading a page with ActiveX/Java Uploader or Downloader.
When you are faced with any Java difficulties, first you should visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.
You may need to deal with one of the following issues:
The article below describes solutions for these problems.
Lately there are many reports from our users that they can’t run ActiveX uploader in Internet Explorer browser. While trying to install the application, you can receive an error message "An add-on for this website failed to run":
In this case you should completely close the browser and run it as Administrator (right-click on Internet Explorer and select "Run as Administrator").
Alternatively, you can use Stand-alone installer for IE users from our Downloads page: http://www.aurigma.com/downloads/upload-suite. However, you should know exactly which version to install. For this, you must contact the website administrator.
If your computer does not have an installed and enabled version of the Java, when you try to open a page with the Java applet, the browser asks you to install the add-on:
You should click the Install button and follow instructions on the Java downloading and installation page. Do not forget to restart the browser after Java installation.
When you open a page with the Java applet, you may see the following pop-up asking you to run the add-on:
To let the Java plug-in run on the website, you can perform one of the following actions:
If you prefer using Manage Add-Ons option, you need to perform the following steps:
When you try to open a page with the Java applet, you may see neither the applet nor any message:
This means that Java is disabled in browser settings. In that case you need to open Manage Add-Ons, select the Java plug-in, click the Enable button (selected with the red rectangle) and refresh the page:
If a web page with Java Uploader or Downloader displays correctly, but does not upload or download chosen files, this may mean two things:
The first thing you should try is to make sure that you have the latest Java. You can do it on http://www.java.com/verify.
If you have the latest Java but it still does not work, check your security level:
While opening a page with Java Uploader or Downloader you may see the following security dialog with the warning message in the yellow box:
And after you run the applet, you see the SecurityException message instead of the uploader.
This means that the web page uses the old version of Upload Suite or File Downloader. You should report this security dialog as a potential problem to the support team of the website you are working with.