The Aurigma Up 1.10 update was the largest one since its birth date and as many people experienced firsthand, it did not go well. A lot of end users complained that the app crashes on the launch while we could not reproduce the problem locally. We spend more than a week to figure out what is wrong. The app is on the way to the Apple's approval and meanwhile I am going to share what we learned from this incident.
During last several months we got multiple complaints from users that Image Uploader had problems with GUI in Firefox and Chrome under Mac OS X. We were not the only one company having these troubles with Java applets on Apple platform, there were a lot of posts on Mozilla and Apple forums from developers about that.